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Help page for www.beercanchicken.co.uk |
Some users have reported difficulties with the Paypal interface, ie being caught in a "loop"
To enable the Paypal interface to work correctly you will need to enable session
cookies, and occasional clearing of temporary files is recommended
I have included instructions on how to do so below.
For Internet Explorer 5.5 and below:
1. Click 'Start', then 'Settings', then 'Control Panel'
2. Double-click 'Internet Options'
3. Select the 'Security' tab
4. Click 'Custom Level'
5. Scroll to the prompt 'Allow per-session cookies'
6. Select 'Enable' and click 'OK' to save your changes
7. Click 'OK'
For Internet Explorer 6.0 and Windows XP:
1. Open your Internet Explorer browser
2. Click 'Tools' located at the top of the browser and select 'Internet Options'
3. Click 'Privacy' located at the top of the window
4. Click 'Edit' located near the bottom of the window
5. On the line provided, type
6. Click 'OK' to exit all screens and log into your PayPal Account
To enable cookies using Netscape on a Macintosh running OS9.X or lower
1. Click 'Edit' from the top bar
2. Select 'Preferences'
3. Select 'Privacy & Security'
4. Under Cookies, select 'Enable all cookies'
5. Click 'OK'
6. Go back to the Web and click 'Reload'. You should receive the most recent
versions of our web pages
7. Shutdown all browser windows and open a new one
To enable cookies using Netscape on a Macintosh running OSX
1. Click 'Netscape' from the top bar
2. Select 'Preferences'
3. Select 'Privacy & Security'
4. Under Cookies, select 'Enable all cookies'
5. Click 'OK'
6. Go back to the Web and click 'Reload'. You should receive the most recent
versions of our web pages
7. Shutdown all browser windows and open a new one
If you continue to have problems, we would suggest clearing the cache for your computer or device and clearing cookies so that we can eliminate the most common reason customers would experience the 'loop' you describe. Since cache or temporary Internet files are used when you return to previously viewed web pages, if you experience difficulty viewing a web page, the cache may be corrupted. If you do not clear your cache files periodically, you may experience longer loading or browser closing times. In order to improve your performance on the web and specifically while visiting our site, we suggest that you occasionally clear your cache. Below are instructions describing how to clear caches for various browsers. If your browser is not listed below, we suggest that you use the help section of your browser or contact the producer's customer service centre.
Internet Explorer
1. Click the 'Start' button
2. Select 'Settings' and click 'Control Panel'
3. Double-click on Internet (or Internet Options) and select the General tab
4. Click the 'Settings' button in the Temporary Internet Files section and choose
'View Files'
5. Click 'Edit' and select 'Select All'
6. Hit the 'Delete' key on your keyboard If prompted to verify that you want
to delete your cookies, click 'Yes'
Netscape
Your computer stores copies of frequently accessed pages in the memory cache
or disk cache. This way, the computer doesn't have to retrieve the page from
the network each time you view it. To set the size of the memory cache or to
clear it (Windows and Unix only):
1. From the 'Edit' menu, choose 'Preferences'
2. Open the 'Advanced' category; then click 'Cache'
3. To clear the 'Memory Cache' immediately, click 'Clear Memory Cache'
WebTV or other TV devices are generally able to clear the cache by unplugging the device for a 5 minute period or longer. Next, vary the selection between the type of payment you are trying to make. For example, if you chose 'Auction-Goods' and it is failing or staying in a 'loop', you may wish to try 'Service' for the payment type. If you are still unable to Send Money using this method, you may be experiencing technical problems due to a specific configuration of your system, slow Internet connection speed or congestion on the Internet overall
If you still are having trouble then contact Paypal
directly. In an effort to assist you in an efficient manner, please advise
the following information
1. What is your Operating System? (Examples: Windows 95/98/NT)
2. Are you using a PC, Mac or TV device?
3. What is the version of your browser? (Netscape 4.7, Internet Explorer 5.5)
4. Site name "http://www.beercanchicken.co.uk"
This data will assist Technical Support Department in troubleshooting. and resolving
your problem